Order Tracker — A simple and secure tool to check the status of your order.
You can track only after you receive your confirmation email. This email is normally sent within 24 hours of placing the order.
Important Notice
On February 8, 2024, the Canada Border Services Agency (CBSA) experienced a system issue. This incident affected processing of requests received between September 2021 and November 2023. If you submitted a request during this time and have not yet received your file from CBSA, please contact us directly and we will assist you in resolving the matter.
Eligible Customers:
- Your request was for a file from CBSA
- Your order was submitted between September 2021 and November 2023
- You have not yet received your file from CBSA
If you meet these criteria, please contact us.
Download file
Download information is sent via email when the file is received. The file will be sent to you electronically in a password protected PDF format.